FAQ

NOTE : We cannot support online booking under mycoolholidays.com website at the moment. For day trips, you can book online under mytourpack.com.

 

What is the procedure of Online booking under mytourpack.com ?

  1. Go to tour package you would like to book.
  2. Scroll down till you see a “Minimum 2 persons to go” or  ”Minimum 4 persons to go” for helicopter tour packages.
  3. Below it, enter the adult quantity and click on the ”Add to Cart” button.  It will bring you back to the same page.
  4. Scroll down till you see a “Minimum 2 persons to go” or  ”Minimum 4 persons to go” for helicopter tour packages.
  5. Below it, enter the child quantity, if applicable and click on the ”Add to Cart” button.  It will bring you back to the same page.
  6. Scroll down till you see “I agree to the Terms & Conditions”.
  7. Click on the “Terms & Conditions” button. A new tab/window will pop up.  Read carefully the terms and conditions.
  8. Go back to the old tab/window and check on the “Terms & Conditions” box if you agree with the terms and conditions.
  9. Click on the “Check out with PayPal” image.  PayPal accepts credit card payment even if you do not have a PayPal account.
  10. You will be directed to PayPal payment page.  If you have a PayPal account, enter your PayPal email addess and password and pay for the tour package.  If you do not have a PayPal account, enter your credit card information and pay for the tour package.
  11. After payment, you will be automatically redirected back to http://mytoupack.com/thank-you page.  In case you are still at the PayPal payment confirmation page, search for the link to return to “Shajasa Travel and Tour” page.
  12. Fill in the informations and we will send you the e-vouchers with 48 hours.

 

I have made the payment but I did not see the page of providing details?

  • Do not panic, just quote your paypal ID and send an email to us. We will rectify the problem within 24 hrs.

 

Can I change the itinerary after payment?

  • Request of itinerary change is subjected to availabilty. See terms and conditions.

 

Why should I book through Mytourpack.com?

  • Mytourpack.com is the Sales & Marketing Arm & Mobile Commerce of Shajasa Travel & Tours Sdn Bhd. A licensed Travel Agent under the Tourism Ministry of Malaysia and recommended for its quality services under Trip Advisor. Our package price is the same as Shajasa. Furthermore it can support Instant Online booking and Mobile devices like Iphones, Ipads and mobile devices.

 

What happens if I book a package tour and then cannot go because all flights are full?

  • It is always advisable to book your air ticket first before booking the tour packages.

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